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Student Life Information Technology
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About
Staff
Policies
Acceptable Use Policy for UF Residential Network
Provided Services
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Initiatives
Staff Resources
Account Requests
Student Resources
Basic Troubleshooting
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Get Connected
Policies
Acceptable Use Policy for UF Residential Network
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Get Help
About
Staff
Policies
Acceptable Use Policy for UF Residential Network
Provided Services
Projects
Initiatives
Staff Resources
Account Requests
Student Resources
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Get Connected
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Acceptable Use Policy for UF Residential Network
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Student Life IT Skills Testing
Student Life IT Skills Testing
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DSA IT Skills Testing
Step
1
of
12
8%
Name
First
Last
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
Reboot the device to verify the fix.
Run a virus scan.
Verify the settings in IPConfig.
Reconnect the device to the network.
Research the problem based on symptoms.
Document findings, actions, and outcomes.
Untitled Quiz Field
First Choice
Second Choice
Third Choice
A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXY server. When requested, the end user reported trying to improve the computer's speed by changing some BIOS configurations.
Which two settings should be checked which would most likely resolve the issue?
C-states should be configured to 2
Secure Boot should be enabled
Wake-on-LAN should be unchecked
PXE boot should be disabled
Administrative BIOS password has been set on the device
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
Confirm that the laptop is in range for the access point.
Confirm the user’s network login ID and password.
Confirm that the correct wireless network is selected.
Confirm that the laptop wireless card is turned on.
A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the issue persists.
Which of the following is the MOST probable cause of the issue?
Distended capacitors
CMOS battery failure
Residual energy on the motherboard
Loose battery connection
System overheating
A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.
Which of the following should the technician do FIRST?
Replace the video card
Replace the hard drive
Do a System Restore
Scan the system for viruses
Perform a full data backup
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the network. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.
Which of the following should the technician do to resolve the issue?
Bridge the LAN connection between the laptop and the desktop.
Remove the static IP configuration from the desktop.
Replace the network card in the laptop, as it may be defective.
Set the laptop configuration to DHCP to prevent conflicts.
A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.
Which of the following should a technician do FIRST?
Run a label calibration
Replace the print head
Remove stuck labels from the print path
Verify the ribbon is correctly aligned to the label
A server administrator set up a VM to be used in a lab setting. A technician is setting up thin-client computers to access this VM.
Which of the following tasks are required to complete the project? (Choose three.)
Install the latest system updates.
Connect the device to a monitor.
Install a USB keyboard and mouse.
Connect the device to a printer.
Install the necessary applications.
Install the operating system.
Connect the device to the network.
A user printed several documents to a shared network copier and noticed that they have very faint color density. You are called to investigate the issue. You identify that a maintenance kit was installed recently.
Which of the following next steps will MOST likely resolve the issue? (Choose two.)
Adjust the printer settings
Replace the toner cartridges
Replace the fuser module
Empty the waste toner bottles
Replace the developer
Clean the paper tray rollers
Multiple users report that the network printer, which is connected through the print server, is not printing.
Which of the following should a technician do FIRST to remedy this situation?
Clear the print queue on the printer.
Have users restart their PCs.
Reinstall the drivers on each users’ PCs.
Escalate and notify Andrew, the print server admin due to multiple users.
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