1. Your internet access may be limited to UF academic and other critical classroom websites
  2. If you have 2 violations in 1 week, we will work with you to run appropriate scans
  3. If you live in Graduate and Family Housing with a wireless router, you will be required to scan all of your devices
  4. In order to regain full access, we will need to review all submitted scans and ensure your device(s) is (are) clean. This may take more than one business day to complete.
For all operating systems (Mac, Windows, Linux, etc.), we ask that you use an updated anti-virus software scanning tool.
  1. Open your anti-virus software and check for definition updates. Ensure that you are using the latest by checking the date of the definitions.
  2. Start a FULL or COMPLETE scan. This may take a few hours depending on performance of computer.
  3. When scan is complete, there may be an option to export or save the results. Please save the file to your desktop
    1. If the save or export option is not available, please take a screenshot of the screen showing your computer is clean.
  4. Gather all scan result files or images and follow next step to submit.
  1. Once you have finished your scans and have your screenshots, click this link to complete the Virus Resolution Form.
  2. We will review all submitted scans and reach out if we have any questions.
  3. To check on status, please call (352) 392-2465 or email ithelp@ufsa.ufl.edu.
    1. NOTE: You can also bring your computer to the Student Affairs IT Help Desk (locations) where we can start the scans for you.